eg: Memorial Scholarship
eg: Accounting, Nursing, Computer Science
eg: University of Toronto
eg: National Union

Customer Service, Information and Related Clerks

(NOC 1453)
+17.46%
 

Career Description

Customer service clerks in retail establishments answer questions from customers in person and over the phone, and investigate complaints regarding the store's goods, services, and policies. They arrange for returned merchandise either by refund or exchange. They receive account payments, credit, and employment applications.

Call centre agents promote and take customer orders for goods/services. They respond to questions/emergencies, investigate complaints, and update accounts.

Customer service clerks in insurance, telephone, utility, and similar establishments explain the type/cost of services offered, order services, update accounts, and initiate billings.

Information clerks answer questions in person and over the phone about services, schedules, rates, regulations, and policies.

Examples of Titles

Account Information Clerk
Call Centre Agents
Call Centre Representative
Customer Service Clerk
Customer Service Representative
Desk Clerk
Enquiries Clerk
Information Clerk
Lost-and-Found Clerk

Here are some schools that have programs related to this career:

Cornerstone Community College
Vancouver, British Columbia, CA

Related Program(s):
Customer Service Diploma; Co-op
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University of Northern British Columbia
Prince George, British Columbia, CA

Related Program(s):
Business Administration Fundamentals Certificate Certificate
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Modified on September 22, 2023