Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers.

• Airline passenger and ticket agents
  
• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
  
• Airline baggage agents
  
• Trace lost, delayed or misdirected baggage for customers.
  
• Airline cargo agents
  
• Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
  
• Trace lost or misdirected cargo and maintain shipping and other records.
  
• Airline reservation agents
  
• Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  
• Provide information on airline passengers and process mileage points.
  
• Airline station agents
  
• Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
  
• Relay operational messages to operations control and downline stations
  
• Perform duties of ticket, baggage and cargo agents.
  
• Airline load planners
  
• Calculate load weights for compartments of aircraft using charts and computers
  
• Plan load to distribute and balance cargo.
  

Airline baggage agent
Client service representative - airline
Passenger agent, airline